# General Questions

Discover answers to frequently asked questions about our app, covering topics like installation, customization, and troubleshooting. Access quick solutions to maximize the benefits of our features and services.

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<summary><strong>What is the Paack Shipping App?</strong></summary>

The Paack Shipping App is a Shopify integration that allows merchants to offer customized shipping options, generate shipping labels, and track orders seamlessly through Paack’s API.

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<summary>Does the app support automatic and manual order processing?</summary>

Yes, the app supports both automatic and manual order processing. You can configure your preference in the app settings.

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<summary><strong>Is the app compatible with both staging and production environments?</strong></summary>

Absolutely. You can configure separate API credentials for staging and production and toggle between the two environments in the settings.

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<summary><strong>Can I exclude specific postal codes from shipping?</strong></summary>

Yes, you can easily exclude postal codes by uploading a CSV file in the "Exclude Postal Codes" section of the app.

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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://paack.gitbook.io/paack-app/faqs/general-questions.md?ask=<question>
```

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The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.